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Shipping Rates and Delivery Times
See our shipping rates and estimated delivery times here: Shipping_Rates_and_Delivery_Times
Free Shipping
From time to time we will offer shipping specials. The details of these specials will be prominently posted on our website. In general though, free shipping offers are only available for the 48 Contiguous United States.
Undeliverable or Rejected Orders
Orders that are returned to us as being rejected or that are left at the Post Office and not picked up are subject to the shipping out and shipping in charges and also a 35% restocking fee. Your credit card will be credited for whatever remains. Orders that are returned back to us as being "Undeliverable" will also be charged the above fees. You will have the option of the order being reshipped back to you. However, you will still be charged to have the package reshipped. If you opt to cancel the order then the above charges including the 35% restocking fees apply.
Placing An Order
To place an order simply select the item that you wish to buy, add it to the shopping cart and proceed to checkout. When entering your billing information the "billing address must match exactly as it appears on your credit card statement". If it does not match the transaction will be declined and your order will be held up pending contact with you.
Shipping charges for US and US Military customers are displayed. Please select the option of your choice.
PLACING AN INTERNATIONAL ORDER
International customers will go ahead through the checkout but will not receive your shipping quotation until we receive your order. YOUR CARD WILL NOT BE CHARGED at this point. After we have received your international order we will email you with your shipping quotation along with available options. Please respond to our email as to which shipping method you would like to use. You have 24 hours to respond before the order is removed from our system. If you find that the shipping charges are not affordable you may decline. We will also ask additional questions such as an alternate shipping address, type of credit card, is it a Debit or Credit and also the card issuing bank and phone number. This will be for first time international customers. After we have established a relationship with you all of this can be bypassed. These are fraud protection measures that protect you and us.
INTERNATIONAL CUSTOMERS USING FREIGHT FORWARDERS
If you are an international customer and use a freight forwarder you must still enter your billing address as it appears on your credit card statement. The shipping address will need to be that of the freight forwarder. All international customers using a US freight forwarder need to phone their credit card company and add the freight forwarder to their credit card account as an "Authorized Shipping Address". You will need to email or phone us with the customer service number on the back of the credit card being used so that we may verify the info with your credit card company. If you 'HAVE NOT" added the freight forwarders ship address to your account or your credit card company will not verify it, then the order will NOT be processed OR shipped. This is a fraud prevention measure that protects both you, the consumer and us, the merchant.
A tracking number will be emailed for all orders that leave our doors. Your invoice will accompany your merchandise.
Payment Methods
At this time we accept Visa, Mastercard, Discover and Paypal. AMERICAN EXPRESS USERS CAN BE PROCESSED VIA PAYPAL. We do not process American Express via our website. If using paypal we can only ship to a confirmed address. All orders must be shipped to the address that is shown on the billing statement of the credit card holder. Your credit card is not charged at the time the order is placed, unless using paypal. All orders are verified before we manually process your card. If there are any questions concerning your order we will either contact you by phone or email. If your credit card is declined or we need additional information we will either call or email. If there is no response to our inquiry within 24 hours the order will be removed from the system and the merchandise returned to stock. We will not make any further contact attempts.
Phone Orders
At this time we do not accept phone orders. If you are not comfortable with providing credit card details on line, simply email us your order and phone us to provide your credit card billing information. Please email us with your order before calling or at the time of the call.
Order Cancellations
Orders can be cancelled by emailing us at sales@bumwrapstreetwear.com or phoning during regular business hours M-F. This needs to be done as soon as possible as orders can be processed and shipped the same day as being placed. If your order has already gone out, you will need to wait until you receive it and follow the "Customer Return" guidelines and procedures. You will have to pay to have the order returned to us.
Clearance and/or Final Sale Merchandise
Any merchandise marked as "Final Sale" and/or "Clearance" can not be returned. These are just that...a final sale or clearance item. We also can not accept returns on swimwear, headgear, lingerie or undergarments. All sales on these items are final sales.
Return Policies
Our return policy and return authorization form can be found here: Return_Authorization_Form
Product Availability
If an item on your order is not longer available then that item will be removed from your order. The amount charged to your card will be adjusted to reflect the out of stock merchandise. The remainder of your order will ship out.
Damaged Merchandise
Bum Wrap Streetwear makes every effort to only ship out quality clothing. We have a dual part inspection program where our merchandise is inspected at several different junctures before it ever leaves our door. Although we strive for perfection, we are not perfect. On occasion one might slip past us. If you receive a damaged item please phone us immediately so that we can get it taken care of. Your satisfaction is of utmost importance.
Merchandise Quality
Bum Wrap Streetwear is in the offprice, discount clothing business. We purchase our goods below wholesale, from factory or department store closeout stock, merchandise overstock or factory canceled orders. Due to the process in how we obtain our goods not all of the merchandise may have paper hang tags attached. This in "No Way" effects the quality of our merchandise. Removal of some of the tags are done as a stipulation of resale from the manufacturers. Our merchandise is new and 1st quality. If we would happen to find something irregular within a garment it will be disclosed to you within the general listing of the item. We offer the same great brands but way below the department store prices.
Sales Tax
Sales tax will be charged to all Nebraska residents.
Colors of Clothing on Your Monitor
We try to best represent the color of the clothing in our web catalog. Everyone has different monitor settings which can make a garment look a shade or two different. We can not guarantee that the color that you receive will be exactly as it appears on your monitor. If you order a blue shirt you will receive a blue shirt, however, there a 100's of shades of blue.
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